FAQ

A: All baby spoons, bottles and nipples are made of food-grade safe materials, completely free of BPA, harmful pigments and irritating chemical components. The materials pass strict safety testing, featuring high temperature resistance, corrosion resistance and non-toxicity, supporting repeated high-temperature steam and boiling disinfection. The smooth and burr-free structural design avoids scratching the baby’s mouth and hands, fully meeting international infant product safety standards, and can be safely used for newborns, infants and toddlers in daily feeding. 

A: Our anti-colic baby bottles are built with scientific ventilation structures, which can balance the internal and external air pressure of the bottle during feeding, effectively reduce excessive air inhalation, and relieve common infant problems such as abdominal distension, milk regurgitation and crying after feeding. The matched soft nipples simulate natural breast sucking feeling, with uniform and stable milk flow, preventing choking milk and nipple confusion, helping babies form good feeding habits and protecting immature gastrointestinal health. 

A: The ultra-soft silicone baby spoon features flexible texture and smooth rounded edges, which will not hurt the baby’s delicate gums and oral mucosa during complementary food feeding. The moderate shallow spoon body avoids excessive feeding and reduces choking risks. The temperature-sensitive design of some styles can intuitively sense overheating food, reminding caregivers to avoid scalding, which is very suitable for baby’s initial complementary food training and daily auxiliary feeding. 

A: All baby feeding products are professionally photographed and color-calibrated to restore real product color, texture and appearance. Slight visual differences caused by different display devices, ambient light and shooting angles are normal and will not affect product material safety, usage function and daily feeding experience. 

A: Customers can apply for order cancellation or information modification within twelve hours after successful payment, provided that the order has not been sorted, packaged, and dispatched by the warehouse team. Once the packaging and shipping process starts, orders cannot be modified or canceled to ensure standardized logistics arrangement and orderly overall order management. 

A: If received baby bottles, nipples or spoons have packaging damage, bottle cracking, structural deformation or accessory loss caused by transportation extrusion and collision, customers need to submit feedback and provide real product and packaging photos within forty-eight hours after delivery. We will quickly verify the actual situation and provide targeted solutions in accordance with the official return and exchange policy. 

A: Domestic shipping takes four to seven business days after warehouse processing, while international shipping takes ten to eighteen business days due to customs clearance procedures and cross-border logistics scheduling. After shipment, the system will automatically send an exclusive tracking number for real-time online logistics inquiry. 

A: It is recommended to clean the baby spoon, bottle and nipple with special baby cleaning tools after each use, and conduct high-temperature boiling or steam disinfection regularly. Store the cleaned and dried feeding tools in a dry, ventilated and dust-proof environment, avoid long-term damp and closed storage to prevent bacterial breeding, and replace silicone accessories regularly according to usage conditions to ensure feeding safety.